BIG BAZAAR should be renamed BAD BAZAAR or BAD BIZARRE or BIG B-I-T-C-H.
About a month back I purchased a computer table, a neat black and brown peice that resembles a curio stand rather than a computer table (it’s a good thing). They were to deliver it to me in about 10 days’ time. It just arrived yesterday, after much prodding and yelling and screaming like a banshee at callous staff. I felt exasperated by such treatment and threathened to write to the CEO and play the journo card too.
The peice is yet to be dismantled and still lay in a box on the floor of my room. The fitter is supposed to come today, but I seriously doubt he will. I am not planning to take it apart myself. After all, if there’s a defect they might just not take my word for it.
That’s THE last time I deal with the Big B(LUFF) of retail.
I don’t think anyone will land up. One of my friends bought a coffee table and a couple of side tables from Big Bazaar. He had to fit them himself.
Ouch… that’s just crappy service! You should do a piece on it (seriously).
Even shrikant was pissed with mall culture for the crappy quality of products they provide.
Maybe there is some meat to the story.
Great idea alice!! Thanks…
yes, do something on customer service and how it makes a difference….and how bad service can ruin reputation..
What is Big Bazaar? Where is it?
I laughed out loud, when I read “Screaming like a Bansheeeee” – heh heh heh. But I totally know what you’re talking about. Bad customer service is just so frustrating and unexplainable. Dont they know about the power of word-of-mouth? Dont they know a happy customer becomes a repeat customer which means more moolah in the long term for them?